At Redecam, we want to ensure our customers are satisfied for decades to come. We understand maximizing performance and minimizing downtime are your priorities. Our Technical Support & Services team therefore offers a wide range of Long-Term Service Agreements (LTSA) and after-sales services for your entire air pollution control (APC) system to help you make the most of your investment.

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Our Technical Support & Services team helps you:

  • Improve your system’s performance. We offer APC performance optimization surveys and troubleshooting services for on all APC equipment.
  • Avoid expensive shutdowns. Our maintenance expertise focuses on prevention to help avoid unforeseen, expensive downtimes.
  • Lower operating costs. Our comprehensive O&M programs ensure your plant’s reliability and high performance while maximizing your ROI.
  • Extend the life of your equipment. Whether thanks to our maintenance expertise, an optimization survey, an equipment retrofit or the right spare parts order, we offer options to avoid or reduce new CAPEX.
  • Ensure safety and smooth operations. Our on-site training programs help ensure your operations run smoothly and your employees remain safe.

We not only offer a comprehensive array of technical support and services, but we are available on short-notice. Our Technical Support & Services team will work to ensure your complete satisfaction. To view our Technical Support & Services brochure, click here. For further information about our Technical Support & Services, or to discover which of our offerings we recommend for your APC system, please click here.

We offer:

  • Long-Term Service Agreements (LTSAs)
  • Comprehensive O&M Programs
  • Maintenance
  • Inspection Expertise
  • APC Performance Optimization Surveys
  • Troubleshooting
  • Equipment Upgrades, Retrofits and Transformations
  • Spare Parts
  • On-Site Training

We develop customers for life.

Comprehensive Operations & Maintenance (O&M) Programs

O&M Programs

Redecam offers comprehensive Operations & Maintenance programs to ensure your plant’s constant reliability and high performance while maximizing your return on investment.

Key Benefits:

  • Savings on maintenance costs
  • Avoidance of unscheduled stops
  • Constant plant reliability and high performance

Redecam can provide flexible Long-Term Service Agreements providing a range of options from initial support to maintenance and operations. While we focus on all your O&M needs – from routine inspections to the ordering of spare parts – you can focus on your core business.

Maintenance & Inspection Expertise

We understand that optimizing plant performance and minimizing downtime are your top priorities and our Technical Support & Services team will help you achieve those goals. We can take care of all your maintenance needs: from recommending minor adjustments to long-term APC system investment plans, whether on Redecam original equipment or on equipment from other manufacturers. We’ll be clear about what is urgently needed… and what can wait. We can also help guide you before or during an inspection. You can count on our expertise to warn you of potential issues and suggest actionable solutions.

We offer:

  • Annual turn-key maintenance of your air pollution control systems (whether completely Redecam-manufactured or not)
  • Supervision during shut-down maintenance
  • Equipment installation
  • Field service
  • Expertise for plant inspections

Our focus is on preventive maintenance to help avoid unforeseen, expensive downtimes. You can also trust Redecam to comply with all stringent worldwide quality standards. Following every maintenance or inspection visit, you will be issued a detailed activity report and a list of suggestions for potential improvements.

APC Performance Optimization Surveys & Troubleshooting

Plant Optimization Surveys and Troubleshooting

With our 30+ years of targeted experience, Redecam offers exceptional expertise in APC systems. Our innovative and experienced team is available to find you ways of maximizing your APC system’s performance and therefore your plant’s performance. We offer our plant optimization surveys and troubleshooting services for Redecam original equipment and on equipment from other manufacturers.

We offer:

  • Flow modeling
  • Resistivity testing
  • On-site data collection, analysis and optimization recommendations
  • Troubleshooting, whether on Redecam equipment or on a competitor’s

After our analysis, a full report is provided, which will include our assessment of your APC system and various options for optimization or troubleshooting. Our team will take the time to explain the entire report and our recommendations. We will help you find the right solution for your needs and can discuss a variety of options and timelines for implementation.

Equipment Upgrades, Retrofits and Transformations

If it is no longer cost-effective or worthwhile to maintain your existing system, we may recommend one of our upgrade, retrofit or transformation solutions. They are ideal for many plants that either have outdated equipment, have increased production capacities since installing their APC system or that are looking for higher emission reduction efficiency.

Indeed many air pollution control systems in operation were originally sized and designed to meet performance requirements far below current objectives or standards. In many cases, it is not necessary to buy a completely new system. At Redecam, we specialize in retrofitting, upgrading and transforming existing equipment to meet more stringent performance requirements.

Click here to find out more about our retrofit, upgrade and transformation solutions.

Equipment Upgrades

Original Spare Parts

Spare Parts

Our spare parts service is prompt, efficient and complete. We always have spare parts available on short notice and our Technical Support & Services team is also available to install the required spare parts for you, with minimal disruption to your operations.

Key Benefits:

  • Top quality spare parts. Redecam parts are designed and manufactured in our own production facility, ensuring the highest quality possible
  • Spare parts for APC equipment from other OEMs
  • Guaranteed adherence to all applicable standards
  • Highly-trained installation technicians and supervisors

Our original spare parts service ensures your equipment’s long life and the ability to consistently maintain peak performance.

Redecam also offers a wide variety of filter bags, including our Extreme High Temperature (EHT) Bag Filter, which withstands constant temperatures of up to 850°C.

We have the spare parts you need… and can deliver and install them rapidly.

On-Site Training

Redecam’s Technical Support & Services team offers a variety of standard training courses as well as customized classes in order to ensure your operations run smoothly, your emissions targets are consistently met and your staff remains safe.

We offer, among other programs, Process and Maintenance Training to ensure your staff can effectively carry-out their independent daily tasks on your APC system, whether a Redecam system or not. We customize all our training courses based on the specific system at the plant, as well as the plant’s processes. Our Technical Support & Services team will suggest a training program that fits your needs and that is targeted towards your performance goals.

We offer our training post-installation as well as ad-hoc, at your convenience. Our team is also available on short-notice to instruct your employees on how to run your APC system in the most efficient way.

On-Site Training